targetTHE POWER TO APOLOGIZE

Nobody enjoys saying “I’m sorry.”  Even when we do it, it’s more often
because we feel we should, not because we want to.

Saying “I’m sorry” is the same as saying “I was wrong.”  Confessing wrong is
a painful assault on our ego.

Being in a significant relationship constantly sets you up for blows to your
ego.

To succeed at apology-giving means being ACTION-oriented, not just
FEELINGS-oriented. Let your mate know (exactly) what you are sorry about,
AND (exactly) what you plan to do to avoid it in the future.

Both giving and receiving apologies calls for big humility and–done
right–produces big trust.

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